Privacy Policy

PRIMEKO HOME INC.

PRIVACY POLICY

Privacy Policy

Effective Date: 2024-09-26

Primeko Home Inc. ("Primeko," "we," "our," or "us") is committed to protecting the privacy of our customers and users of our products and services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, www.primekohome.ca (the "Website"), purchase our products such as BODYFRIEND massage chairs, or otherwise interact with us. This policy aligns with the privacy standards set by our partner brands, including LG Canada and BODYFRIEND.

By accessing or using our Website or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website or providing any personal information.

1. Information We Collect

We collect various types of information to provide you with a better experience and improve our services.

Personal Information:

Contact Information: Name, email address, phone number, and mailing address.
Billing Information: Payment details such as credit card information and billing address.
Account Information: If you create an account, we collect usernames, passwords, and purchase history.
Product Registration: Information related to the purchase and registration of BODYFRIEND massage chairs and other products, including serial numbers and warranty details.

Non-Personal Information:

Device Information: Information such as IP address, browser type, operating system, and device type.
Usage Data: Data regarding your interaction with our Website, including pages visited, time spent on the site, and clicks.
Cookies and Similar Technologies: Tracking technologies to collect information about how you use our Website and deliver relevant advertisements. For more details, see our Cookie Policy.

2. How We Use Your Information

Primeko may use the information we collect for the following purposes:

Order Processing: To fulfill and manage your purchases, including BODYFRIEND massage chairs and LG products.
Customer Support: To respond to inquiries, provide warranty services, and offer technical support.
Communication: To send order confirmations, product updates, promotional offers, and other marketing communications (with your consent where required by law).
Product Improvements: To monitor product performance, assess customer satisfaction, and develop new features or products.
Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:

Affiliated Companies: We may share your information with affiliated companies, such as BODYFRIEND or LG Canada, for product registration, support, and marketing purposes.
Service Providers: We work with third-party service providers to process payments, deliver products, and maintain our Website. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your information.
Legal Obligations: We may disclose your information to comply with legal obligations or in response to valid requests from public authorities (e.g., to meet national security or law enforcement requirements).
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. After that, the information will be deleted or anonymized.

6. Your Rights and Choices

You may have certain rights under applicable privacy laws, including:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request corrections to your personal information if it is inaccurate or incomplete.
Deletion: The right to request the deletion of your personal information.
Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in emails or contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and for analytical and advertising purposes. For more details, please see our Cookie Policy.

8. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children under 18. If we learn that we have inadvertently collected such information, we will promptly delete it.

9. Third-Party Links

Our Website may contain links to external websites, including those of our partners like LG Canada and BODYFRIEND. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before submitting any personal information.

10. International Data Transfers

If you are accessing our Website from outside Canada, please note that your information may be transferred to, stored, or processed in Canada or other countries where our service providers are located. By using our Website, you consent to the transfer of your information outside your country of residence.

11. Updates to This Privacy Policy

Primeko may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on our Website, and the "Effective Date" will be updated. Please review this policy regularly.